Chatwoot's open-source promise comes with DevOps reality: servers, upgrades, scaling, monitoring, security patches. Voxys is managed by default — your team focuses on customers, not infrastructure.

AI is BYO, not built-in

Chatwoot has hooks for OpenAI, Anthropic, and others — but you wire it, prompt it, and pay the API bills. Captain AI is built in, tuned for customer support, and understands 50+ languages including 4 Arabic dialects from day one.

Generic localization isn't dialect understanding

Chatwoot supports many UI languages, but its AI integrations don't distinguish Gulf from Egyptian from Levantine Arabic. Captain AI does — so replies sound native, not translated.

Helpdesk roots, not sales roots

Chatwoot's contact model is built for support tickets. Voxys ships a full sales CRM next to the chat — Kanban pipeline, deal values, lead scoring — so the same conversation can close a deal and resolve a support case.

How Voxys is different

Managed by default

Cloud-hosted, auto-updated, 99.9% SLA. No servers to maintain. Your team ships support, not infra.

Captain AI built in

No OpenAI key, no prompt engineering. Multilingual support with regional dialect detection from day one.

Sales-grade CRM

Kanban pipeline, deals, lead scoring, follow-up tasks. Conversations turn into revenue, not just resolved tickets.

Local-currency pricing

12 currencies auto-detected. No FX guessing, no $ surprise at checkout.

Regional support team

Onboarding, success, and support people who speak your language — Gulf, MENA, and global.

Regional data residency

EU, GCC, or US data residency on enterprise plans. Compliance built in, not retrofitted.

Pricing snapshot

Chatwoot is free if you self-host (DevOps time and infra costs are yours). Cloud plans below. Pricing changes — confirm on each vendor's pricing page.

Voxys

Chatwoot

Self-host

Not offered

Free (your servers, your time)

Entry plan

Starter — BHD 49/mo, 3 seats, 1 inbox

Hacker — $19/mo per agent, 2 inboxes

Mid plan

Business — BHD 149/mo, 10 seats, Captain AI included

Startups — $39/mo per agent, 5 inboxes

Enterprise

Custom — unlimited seats, dedicated success

Business — custom

AI included

Yes — Captain AI

Bring your own (API keys + usage costs)

Billing currency

12 supported, auto-detected

USD only

Frequently asked questions

Voxys's open-source heritage is Chatwoot — but the product diverges significantly. We've added Captain AI, regional dialect models, a sales CRM, currency-aware billing, regional data residency, and a managed cloud-first product. If you only need the Chatwoot core, run Chatwoot. If you want the managed, AI-first MENA-aware product on top of that lineage, run Voxys.

Yes. Conversations, contacts, custom attributes, teams, labels, and inboxes can be migrated. Our team handles the migration and walks you through the cutover. The schema is compatible because of the shared heritage.

Self-hosted Chatwoot is the right answer if open-source is a hard requirement. Voxys is a managed product — what you trade open-source for is built-in AI, regional support, currency, residency, and zero DevOps.

Free Chatwoot has a real cost — servers, DevOps engineers, upgrade time, AI API bills if you add AI. Most teams who move to Voxys do the TCO math and find managed AI + zero infra beats free self-hosting.

Many of them, yes. Voxys exposes a similar Public API surface plus webhooks. The team also offers migration help for custom integrations.

Captain AI is tuned for 50+ languages including 4 Arabic dialects (Gulf, Egyptian, Levantine, Maghrebi). With Chatwoot's BYO AI, the language quality is whatever the chosen model gives you — usually MSA for Arabic, which sounds stiff to native speakers.

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