What you can do
- Inbound numbers in 60+ countries with one-click porting from your existing provider
- Real-time transcription in 30+ languages, attached to the customer's CRM record
- AI voice bots powered by Captain AI — natural-sounding speech, conversation memory
- Whisper coaching: managers can speak to agents during live calls without the customer hearing
- Call recording with compliance controls (mute payment info, opt-in consent capture)
Common use cases
Tier-1 inbound triage
AI voice bot answers, asks for the reason, and routes to the right team — or resolves simple questions (hours, location, balance) without a human.
Outbound appointment confirmation
Call a list of patients or customers, confirm via voice prompt, log the response back into your CRM.
Post-call NPS
Auto-trigger a short voice survey after every agent call. Transcribe and route low scores to a manager within the hour.
Set up in 3 steps
- 1Buy or port a phone number — typically live within an hour
- 2Choose between human-only routing, AI-bot front-line, or hybrid (bot triage → human)
- 3Configure recording, transcription, and compliance settings in the dashboard