Overview
Regional data residency lets enterprise customers choose where conversations, contacts, CRM records, and Captain AI transcripts physically live and are processed. Pick GCC, EU, or US — your data stays in that region for storage, backups, and AI inference, and never leaves it. Built for regulated industries (banking, health, government) and any team that has to answer a procurement questionnaire before signing.
- Choose GCC, EU, or US region at provisioning time
- All inboxes, CRM records, and call recordings stored in-region
- Captain AI inference runs inside your chosen region
- Encrypted backups and replicas stay within the same region
- Signed DPA, sub-processor list, and breach notification SLA
- SOC 2 Type II and ISO 27001 reports available under NDA
- Per-tenant encryption keys with optional customer-managed KMS
How it works
Pick your region
During enterprise onboarding, choose GCC, EU, or US. We provision your tenant in that region's cluster only.
Data stays put
Conversations across all 9 channels, CRM records, files, and Captain AI traffic route to in-region storage and inference endpoints. Cross-region transfer is blocked at the infrastructure level.
Prove it to auditors
Download your signed DPA, sub-processor list, and compliance reports from the admin console. Region is stamped on every export.