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TikTok

DM and comment-to-DM automations.

TikTok is increasingly where conversations start for creator-led and Gen-Z brands. Manage DMs from the unified inbox, automate comment-to-DM flows, and don't leave customers stuck inside the TikTok app.

What you can do

  • Direct Messages from TikTok routed into the unified inbox
  • Comment-to-DM automation (engage commenters privately for product questions)
  • Conversation context: which video drove the message
  • Captain AI replies inline, in any language
  • Multi-account support for brands managing several TikTok creators

Common use cases

Creator-led brands

Customer sees your video, asks 'how much?' in DMs. Captain AI answers from your catalog and routes to checkout — all without leaving TikTok.

Viral-spike support volume

When a TikTok takes off, the DM volume spike is brutal. Captain AI absorbs the tier-1 questions so your team can handle the conversations that matter.

Comment-driven discovery to conversion

Auto-DM every commenter on a high-performing video with a follow-up message, converting attention into qualified pipeline.

Set up in 3 steps

  1. 1Connect your TikTok Business account via OAuth
  2. 2Voxys begins routing all new DMs to the unified inbox
  3. 3Optional: set up comment-to-DM rules tied to specific videos or keywords

Ready to add TikTok to your stack?

Connect in minutes. Captain AI handles the first reply on every channel.

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