Your customers don't only DM you on WhatsApp — they email, comment on Instagram, message you on Telegram, and chat on your website. Wati ties you to one channel; the moment you grow, you're either ignoring half the conversations or stitching together a second tool.

Per-conversation pricing punishes growth

Wati's plans cap conversations. The more your business grows, the more you pay — and the more you have to justify each campaign. Voxys is flat per-seat: scale your customer base without watching the bill climb.

Generic chatbots don't speak your customers' language

Wati's chatbot treats all languages the same. Captain AI distinguishes Gulf from Egyptian from Levantine from Maghrebi Arabic — and handles 50+ other languages with proper tone, intent, and sentiment. Replies sound human because they are tuned to how your customers actually talk.

A bolt-on CRM is still two products to manage

Wati pushes you to integrate a separate CRM. Voxys has contacts, companies, Kanban pipeline, deals, lead scoring, and follow-up tasks built in — right next to the chat. One login, one source of truth, one bill.

How Voxys is different

All channels included

WhatsApp + Email, SMS, Voice, Instagram, Telegram, Messenger, TikTok, and Web Chat — every channel on every plan.

Captain AI · 50+ languages

Context-aware AI with regional dialect detection. Understands tone, intent, and sentiment — not just keywords.

Built-in CRM

Contacts, companies, Kanban pipeline, deals, lead scoring, and tasks — beside every conversation, not in a separate tool.

Flat seat-based pricing

No per-conversation fees. Pay per seat, in your local currency. Predictable as your team and customer base grow.

14-day free trial, no card

Full product, no payment details required. Decide once you've actually used it — not the other way around.

Local & regional support

Onboarding and success teams that speak your language and understand your market — Gulf, MENA, and global.

Pricing snapshot

Both vendors publish list prices that change frequently. The comparison below is based on publicly available plans as of 2026; check each vendor's pricing page for the latest.

Voxys

Wati

Entry plan

Starter — BHD 49/mo, 3 seats, 1 inbox

Growth — $49/mo, 5 users, 1,000 conversations

Mid plan

Business — BHD 149/mo, 10 seats, 3 inboxes, Captain AI included

Pro — $99/mo, 5 users, 5,000 conversations

Enterprise

Custom — unlimited seats, dedicated success

Business — custom

Free trial

14 days, no credit card

7 days, card required

Billing currency

12 supported, auto-detected

USD only

Per-conversation fees

None — flat per seat

Yes — over plan limit

Frequently asked questions

Yes. WhatsApp Business Solution Provider numbers can be migrated between platforms while preserving your verified business profile and template library. Our team handles the migration and walks you through the cutover.

Yes — and more. We support templates, sessions, catalogs, carts, click-to-WhatsApp ads, broadcast campaigns, and the WhatsApp Cloud API. The difference is that we add 8 other channels, AI, and CRM on top.

Wati's chatbot is a rule-based flow. Captain AI is a multilingual model that understands intent, tone, and sentiment across 50+ languages including 4 Arabic dialects. It can answer questions from your knowledge base, summarize threads, suggest replies, and decide when to hand off to a human.

Voxys quotes in your local currency with flat per-seat pricing. Most teams switching from Wati's per-conversation model save 30–60% as their volume grows. We'll model your specific bill side-by-side during the demo.

Yes. Broadcast campaigns, audience segments, template management, click-tracking, and AB testing are all included. Plus you can run the same campaign logic across channels — not only WhatsApp.

Voxys is a managed cloud platform with regional data residency options (EU, GCC, US). For self-hosted needs, we typically recommend Chatwoot — but you give up the managed AI, the dialect models, and the built-in CRM.

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See Voxys for yourself

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