Feature-by-feature comparison
Based on publicly available 360dialog plans and product pages as of early 2026. Features and prices change — verify with each vendor before deciding.
Messaging channels
AI & automation
CRM & sales pipeline
Team collaboration
Pricing & commercial
Why teams move from 360dialog to Voxys
You're paying a BSP and still need an inbox
360dialog gives you WhatsApp API access — but no agent UI. So you license a separate inbox, wire up webhooks, and pay two vendors to do one job. Voxys is the inbox, the BSP relationship, and the analytics in one bill.
Per-conversation fees stack up fast
360dialog's pricing layers a monthly fee on top of Meta's per-conversation rates, which gets expensive once you scale outbound campaigns. Voxys is flat per agent seat, and we pass WhatsApp's wholesale rates through without markup.
No AI included — you build it yourself
If you want AI replies on top of 360dialog, you integrate OpenAI or similar, build the context pipeline, and maintain it. Captain AI ships ready-trained for customer support, with Arabic dialect coverage and handoff logic built in.
WhatsApp-only is a ceiling
Customers don't only message on WhatsApp — they DM Instagram, reply to email, ping web chat. 360dialog won't help you there. Voxys unifies nine channels into one conversation thread per customer.
How Voxys is different
One product, not a stack
Inbox, CRM, AI, bot builder, and channel connectors ship together. No integration project, no second vendor.
Captain AI included on Business
Multilingual AI agent with Arabic dialect coverage, intent and sentiment detection, and clean human handoff — available from the Business plan upward.
Nine channels, one thread
WhatsApp, Email, SMS, Voice, Instagram, Telegram, Messenger, TikTok, and Web Chat unified per customer.
Real CRM beside the chat
Contacts, companies, deals, Kanban pipeline, lead scoring, and follow-up tasks — not a CRM bolt-on, native to the inbox.
Honest, flat pricing
Per-seat, billed in your local currency, no per-conversation markup. What you see on the pricing page is what you pay.
Built for MENA and global
Arabic-first product with 4 dialects, GCC data residency option, and 12-currency billing — without sacrificing global reach.
Pricing side by side
360dialog pricing varies by region, BSP partner, and Meta's conversation categories. Figures shown are typical published ranges as of early 2026 — confirm with 360dialog for exact quotes.
Frequently asked questions
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