Overview
Canned responses turn the answers your team types every day into shortcut-triggered templates that work across every channel in the inbox. Agents save replies once, then recall them with a "/" shortcut, edit on the fly, and send — no copy-pasting from a doc. Templates support variables like the contact's name, company, and order ID so each message still reads personal, and they're shareable across the team so onboarding a new agent takes minutes instead of weeks.
- Trigger any template by typing / plus a shortcode
- Insert contact, deal, and order variables automatically
- Share templates across the team or keep them private
- Organize templates by folder, channel, or language
- Edit a template inline before sending without breaking it
- Works across WhatsApp, email, SMS, Instagram, and web chat
- Attach images, PDFs, or voice notes to a template
How it works
Save a reply
Highlight a message you just wrote, save it as a template, and assign it a short trigger like /refund or /hours.
Recall with a shortcut
Type the slash command in any conversation and the full template loads into the composer, ready to edit.
Send and track usage
Hit send across any channel. Reporting shows which templates agents use most so you can refine the library.