Overview
Voxys folds WhatsApp, Email, SMS, Voice notes, Instagram DM, Telegram, Messenger, TikTok DM, and Web Chat into a single inbox. One thread per customer, regardless of channel. Your team replies from whichever channel makes sense — the customer always sees a continuous conversation.
- 9 channels in one inbox, one thread per customer
- Switch channels mid-conversation without losing context
- Search and filter across all channels at once
- Auto-merge contacts when the same customer reaches out on multiple channels
- Custom views per agent, team, channel, or status
- Real-time collision detection — two agents never reply at the same time
How it works
1
Connect your channels
WhatsApp Business API, Email IMAP/SMTP, Twilio for SMS+Voice, and OAuth for Instagram/Telegram/Messenger. 10 minutes per channel.
2
Route automatically
Assign by language, region, agent load, business hours, or custom rules. Captain AI assists where it helps.
3
Reply from anywhere
Web app, mobile app, or API. Templates and canned responses are channel-aware.