Overview
Collision detection shows your team in real time who is viewing and typing in every conversation, so two agents never reply to the same customer. It works across the unified inbox — WhatsApp, email, SMS, Instagram, Telegram, Messenger, TikTok, voice, and web chat — and surfaces when Captain AI is drafting or auto-responding. For busy sales and support teams, it removes the awkward "we already answered that" moments that erode trust on high-volume channels.
- See live presence avatars on every open conversation
- Watch real-time typing indicators from other agents
- Get warned before sending if a teammate is replying
- See when Captain AI is drafting or auto-responding
- Lock a conversation to claim it during complex handoffs
- View the full activity log of who opened and replied
- Works identically across all 9 channels in the inbox
How it works
Open any conversation
Presence avatars appear at the top of the thread the moment a teammate or Captain AI opens it. No setup, no toggle.
See typing in real time
When another agent starts replying, a live typing indicator appears beside their avatar so you know to pause or move to the next ticket.
Get warned at send
If you try to send while a colleague is mid-reply, Voxys flags the collision and asks you to confirm, merge, or back off.