Fin charges per resolved conversation, so your AI bill grows in lockstep with your traffic. Finance teams that loved the demo end up rationing AI usage by month-end. Voxys keeps Captain AI inside a flat per-seat plan.

WhatsApp is a second-class citizen

Intercom started as web chat and it shows. WhatsApp is wired through add-ons and partner integrations, with template management and pricing that lag behind the native experience. Voxys was built WhatsApp-first for MENA reality.

CRM is contacts, not a pipeline

Intercom tracks people and companies well, but there is no real deal pipeline, lead scoring, or sales motion. Teams end up paying for HubSpot or Salesforce alongside. Voxys ships a Kanban CRM next to the inbox so reps close from one screen.

USD pricing, US/EU mindset

Intercom bills in USD and is built around US and European support norms. For GCC teams, that means FX exposure, late-Friday support windows, and limited Arabic depth. Voxys bills in 12 local currencies and is staffed for the region.

How Voxys is different

Flat per-seat, predictable bill

Pay per seat, not per AI resolution. Your invoice does not spike the month a campaign goes well.

WhatsApp-native, not bolted on

Official WhatsApp Business API, template management, and pricing are built in — not a partner integration tacked onto a web chat product.

Captain AI included from Business up

Multilingual AI assistant with intent, sentiment, and tone detection. No usage meter ticking in the background.

Sales CRM next to the inbox

Contacts, companies, Kanban pipeline, deals, and lead scoring live beside conversations. Reps close from one screen.

12 currencies, regional pricing

Auto-detect the visitor's currency at checkout — BHD, SAR, AED, KWD, OMR, QAR, EGP, USD, EUR, GBP and more. No FX games.

GCC + EU data residency on Enterprise

Pick where your data lives. Useful for Bahrain PDPL, Saudi PDPL, UAE, and EU GDPR compliance reviews.

Pricing side by side

Intercom prices are list rates as of 2026 and may vary by region, contract length, and AI volume. Always confirm on intercom.com.

Voxys

Intercom

Entry plan

Starter — BHD 49/mo, 3 seats, 1 inbox

Essential — from $29/seat/mo

Mid plan

Business — BHD 149/mo, 10 seats, Captain AI included

Advanced — from $85/seat/mo

Top plan

Enterprise — custom, regional data residency

Expert — from $132/seat/mo

AI charges

Included in Business and above

Fin charges per resolution on top

Free trial

14 days, no credit card

14 days, limited

Billing currency

12 local currencies, auto-detected

USD by default

Frequently asked questions

Most teams move in under a week. We import your contacts, companies, conversation history, saved replies, and team structure via Intercom's export and our migration tooling. Web chat is a single script swap; WhatsApp moves over with your existing number.

For shared inbox, web chat, AI replies, workflows, and reporting — yes. Voxys also adds native WhatsApp Business API, Voice, TikTok DM, a real sales CRM with Kanban, and Arabic dialect coverage. Intercom is stronger if your entire business runs on web chat with a heavy Fin AI deployment and you do not need WhatsApp or outbound.

Fin is excellent and charges per resolution — costs scale directly with volume. Captain AI is included in Business and above with no per-resolution fee, and is built for Arabic-first conversations across four Gulf dialects plus 50+ languages. If you handle MENA traffic, Captain reads the room better. If you handle only English web chat at huge volume, Fin is a fair fight.

Annual contracts with Intercom are the main blocker. We have helped teams run Voxys in parallel for the final 30–60 days of an Intercom term, then cut over. There is no migration fee from Voxys, and we will price-match your remaining Intercom commitment for the overlap period on Business and Enterprise.

Yes. Voxys runs outbound across WhatsApp, SMS, Email, and Voice with segmented audiences, templates, and analytics. Series is more mature on web-based product tours and in-app messages — if those are core to your motion, keep them on Intercom and use Voxys for everything else.

Voxys offers regional data residency on Enterprise across EU, GCC, and US. Intercom hosts primarily in the US and EU. For GCC and Bahrain Personal Data Protection Law compliance, Voxys is the simpler answer.

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See what Voxys looks like on your stack

Bring your team, your channels, and your contacts. We will help you migrate from Intercom in a week, with no per-resolution surprises.

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