Crisp's AI features sit behind separate paid add-ons like MagicReply and MagicType. Voxys ships Captain AI inside every Business plan, with intent, sentiment, and tone detection running on every conversation by default.

No real sales pipeline

Crisp gives you contacts and basic CRM fields, but there's no Kanban pipeline, deal stages, or lead scoring. Sales teams end up duplicating data into HubSpot or Pipedrive. Voxys has the pipeline sitting next to the inbox.

Limited Arabic and regional fit

Crisp is built in France for European SMBs. Arabic dialects, MENA payment methods, GCC data residency, and local currency billing are not part of the product. For teams selling in the Gulf, that gap shows up fast.

Channels stop at the basics

Crisp covers web chat, email, Messenger, WhatsApp, and SMS well. Instagram DM, TikTok DM, and voice calls are missing or limited. If your customers reach you on social, you end up running a second tool.

How Voxys is different

Captain AI included, not upsold

Every Business plan ships with Captain AI handling replies, intent detection, and tone matching across 50+ languages — no separate MagicReply subscription.

Sales CRM built in

Kanban pipeline, deals, lead scoring, and follow-up tasks live next to the inbox. Your sales team stops paying for a second tool.

Arabic-first when you need it

Gulf, Egyptian, Levantine, and Maghrebi dialects are first-class. The same product reads as native to a Riyadh customer and a London customer.

9 channels, one inbox

WhatsApp, web chat, email, SMS, voice, Instagram, Telegram, Messenger, and TikTok DM unified — including the social channels Crisp doesn't cover.

Pricing in your currency

12 local currencies auto-detected at checkout, including BHD, SAR, AED, and EGP. No FX surprises on the invoice.

Outbound and inbound in one place

Broadcasts, campaigns, and templated WhatsApp sends share the same contact list and pipeline as inbound support — not a separate marketing product.

Pricing compared

Crisp prices shown are public list prices in USD as of 2026 and may not reflect annual discounts or regional taxes. Voxys prices are flat per seat in your local currency.

Voxys

Crisp

Free tier

14-day trial

Free (2 seats, basic)

Entry plan

Starter — BHD 49/mo, 3 seats, 1 inbox

Mini — around $45/mo per workspace

Mid plan

Business — BHD 149/mo, 10 seats, Captain AI included

Essentials — around $95/mo per workspace

Enterprise

Custom, with GCC/EU/US data residency

Plus — around $295/mo per workspace

AI features

Included in Business

MagicReply add-on, paid separately

Billing currency

12 local currencies

USD and EUR only

Frequently asked questions

Contacts, conversation history, and canned responses export from Crisp as CSV and JSON. Our team handles the import, reconnects your WhatsApp number, and helps map your existing tags and segments to Voxys fields. Most teams are live in under a week.

On core inbox, shared replies, web chat widget, and bot builder — yes, with parity or better. Crisp has a longer-standing knowledge base product and a more mature status page integration. If those are core to you, ask us and we'll be straight about gaps.

MagicReply is a paid add-on focused on reply suggestions. Captain AI is included in Business plans and covers reply drafting, intent detection, sentiment, tone matching, and Arabic dialects — running on every conversation, not just when an agent clicks a button.

The honest answer: a few days of setup, retraining your team on a new UI, and re-pointing your WhatsApp number. The bigger lift is moving any custom Crisp Plugins or webhook integrations — we'll audit those before you commit so there are no surprises.

Yes. WhatsApp template broadcasts, SMS campaigns, and email blasts all run from the same contact list and pipeline as inbound support. Crisp's outbound is mostly transactional triggers — for marketing-style campaigns most teams add a separate tool.

Voxys offers regional data residency on Enterprise: EU (Frankfurt), GCC (Bahrain), or US (Virginia). Crisp hosts in the EU. If GCC residency or US residency is required for compliance, Voxys covers it; Crisp currently does not.

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See Voxys next to your Crisp setup

Book a 30-minute demo and we'll walk through your current Crisp workflow, show the equivalent in Voxys, and tell you honestly if it's worth switching.

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