Front was built around the shared inbox for email, with messaging channels added later through integrations. If WhatsApp, Instagram, or voice are core to how your customers reach you, you'll feel the seams — separate tabs, partial threading, and rate limits handled by third parties.

AI feels bolted on and English-first

Front's AI assist is solid for drafting English email replies, but multilingual depth — especially Arabic dialects — is limited. Sentiment and intent detection are basic compared to dedicated conversational AI platforms, and the strongest AI features sit on the highest tier.

CRM means another tool and another bill

Front handles conversations, not pipeline. Deals, lead scoring, and follow-up tasks live in HubSpot or Salesforce, which means another seat license per agent and another sync to maintain. Smaller teams end up paying twice for what should be one workflow.

Premium pricing in dollars only

Front is priced per user in USD, EUR, or GBP, and the AI features that close the gap with modern platforms sit in the Premier tier. Teams in MENA pay an FX premium on top of a sticker price that already assumes you're a North American sales org.

How Voxys is different

Omnichannel by design

WhatsApp, voice, TikTok DM, and Web chat are first-class channels, not integrations. The same agent, AI, and reporting work across every surface customers actually use.

Multilingual AI that ships day one

Captain AI handles 50+ languages and four Arabic dialects out of the box, with intent and sentiment detection on every message. Included from the Business tier, not gated to enterprise.

CRM where the conversation happens

Contacts, companies, deals, Kanban pipeline, and lead scoring sit next to the inbox. One tool, one license, one source of truth for sales and support.

Pricing that respects local markets

Flat per-seat pricing in 12 currencies, auto-detected at checkout. No per-conversation fees, no FX premium for being outside the US.

Honest free trial

Fourteen days, no credit card, no sales call required. You can run Voxys alongside Front on a real channel before deciding.

Regional data residency

Enterprise customers choose EU, GCC, or US data residency. Useful when compliance, procurement, or government contracts require data to stay in-region.

Pricing side by side

Front pricing as published on front.com in 2026. Confirm current rates with Front before comparing.

Voxys

Front

Entry tier

Starter — BHD 49/mo, 3 seats

Starter — around $19/user/mo

Mid tier with AI

Business — BHD 149/mo, 10 seats, Captain AI included

Growth — around $59/user/mo, limited AI

Top tier

Enterprise — custom

Premier — around $99/user/mo, billed annually

Free trial

14 days, no card

7 days

Billing currency

12 local currencies

USD, EUR, GBP

Per-conversation fees

None

None on Front, pass-through on integrations

Common questions about switching from Front

We import contacts, tags, and historical conversations from Front via CSV or API. Most teams are live on Voxys in under a week, running both inboxes side by side for the first two weeks before cutting Front off.

On the basics — shared inbox, assignments, internal comments, SLAs, mobile apps — yes. Front has a longer track record on email-heavy sales workflows and some edge-case email features (like advanced threading rules) are more mature there. For most teams the parity is close enough that channels and AI become the deciding factor.

Front's AI is primarily English drafting and summarization layered on top of email. Captain AI is multilingual from day one (50+ languages, four Arabic dialects), runs on every channel including voice, detects intent and sentiment, and is included from the Business tier instead of being a top-tier add-on.

Mostly retraining and rebuilding rules. Pricing is usually a wash or cheaper on Voxys at SMB sizes. The honest friction is that anyone who has built complex Front rule chains will need to rebuild them in our flow builder — we help with that during onboarding.

Yes. Voxys ships WhatsApp templated broadcasts, SMS, and email campaigns natively with opt-out handling and analytics. Front is built for inbound and one-to-one outbound; bulk campaigns typically require a separate tool like Customer.io or Klaviyo.

Enterprise customers pick EU, GCC, or US data residency. WhatsApp Business API, voice, and TikTok DM are native — not third-party integrations — which matters when those become your primary channels rather than email.

Other comparison guides

WhatsApp Business Platform

Voxys vs Wati

Voxys vs Wati — multilingual AI, channels beyond WhatsApp, and pricing transparency.

Meta's free app

Voxys vs WhatsApp Business App

When the free WhatsApp Business App isn't enough — and what you get when you upgrade.

Communication APIs

Voxys vs Twilio

Voxys vs Twilio — finished product vs developer toolkit.

See Voxys on your own inbox

Run a 14-day trial alongside your Front workspace. No credit card, no migration commitment — see whether the channel mix and AI hold up on your real conversations.

Start free trial