Overview
WhatsApp campaigns let you broadcast template messages to filtered contact segments from Voxys, then handle every reply in the same omnichannel inbox. Built for marketing and lifecycle teams tired of CSV uploads and external blasting tools, it ties each send back to the CRM so you can see who opened, replied, and moved down the pipeline. Captain AI handles replies in 50+ languages so a campaign across five markets doesn't create five support backlogs.
- Build segments from CRM filters: tags, stage, last activity, custom fields
- Submit and reuse WhatsApp templates with variable personalization
- Schedule sends by recipient timezone or trigger from CRM events
- Throttle delivery to stay within WhatsApp quality rating limits
- Track delivered, read, replied, and click-through per template variant
- Auto-route replies to Captain AI or a human agent by intent
- Attribute deals and revenue to the originating campaign in pipeline
How it works
Pick your audience
Filter contacts in the CRM by tag, stage, lifecycle status, or any custom field. Save the segment to reuse for the next send.
Choose an approved template
Pick a Meta-approved WhatsApp template, map variables to CRM fields, and preview the rendered message before scheduling.
Send, route, measure
Launch or schedule by timezone. Replies land in the unified inbox and roll up into delivery, reply, and revenue dashboards.