Overview
Read receipts show agents and supervisors when a message was delivered, when it was opened, and when it's still sitting unread. They work across WhatsApp, Instagram, Messenger, Telegram, web chat and email tracking pixels, so your team stops guessing whether to wait or follow up. Useful for sales chasing deals in the CRM pipeline, and for support teams running SLAs on first response and resolution time.
- See delivered, seen and unread state per message inline
- Track read status across WhatsApp, Instagram, Messenger, Telegram, web chat
- Trigger follow-up tasks when a quote stays unread for X hours
- Filter the inbox to conversations the customer has seen but not replied
- Respect customer privacy settings — fall back to delivered when read is disabled
- Report on read-to-reply time per agent, team and channel
- Pause Captain AI auto-replies once a human agent has been seen reading
How it works
Connect a channel
Link WhatsApp Business API, Instagram, Messenger or any supported channel. Read events flow into Voxys automatically — no extra setup.
Watch status inline
Each outbound message shows one tick for sent, two for delivered, and a colored state for seen, with timestamps on hover.
Automate the follow-up
Build a bot flow or CRM rule that fires when a message is read but unanswered, assigning a task or nudging the lead.