Overview
Help center is a hosted knowledge base you build once and use everywhere. Customers self-serve answers from a branded portal, your agents drop articles into chats with a single command, and Captain AI grounds its replies in the same articles — so the AI never invents policy. Built for support and CX teams who want to deflect repeat questions without writing the same response a hundred times.
- Organize articles into categories, sections, and collections
- Publish in 50+ languages with per-locale versions of each article
- Customize domain, logo, colors, and landing layout without code
- Captain AI cites your articles in replies across every channel
- Insert articles into live chats with a slash command
- Track views, searches, and which articles deflect tickets
- Restrict draft or internal articles to agents only
How it works
Write and structure articles
Draft articles in the built-in editor, group them into categories, and translate each one into the languages you support.
Publish to your domain
Point a subdomain at the portal, apply your branding, and ship. Customers land on a search bar, agents land on the same content.
Connect to Captain AI and inbox
Captain AI grounds its answers in your articles, and agents share them in chat with one command. Analytics show what's working.