Overview
Voxys is GDPR-ready out of the box, so teams selling into the EU or handling European customer data can operate without legal guesswork. We give you the controls regulators expect — lawful basis tracking, consent capture, data subject rights, retention policies, and an auditable trail across every channel and CRM record. For enterprise customers, data residency can be pinned to the EU region so personal data never leaves the bloc.
- Pin data residency to the EU region on enterprise plans
- Capture and timestamp consent on web chat, WhatsApp, and forms
- Export or delete a contact's full record in one click
- Set per-inbox retention windows for messages and attachments
- Sign a DPA and review sub-processors from your admin panel
- Tag personal data fields in the CRM for automated handling
- Audit log of every access, export, and deletion request
How it works
Choose EU residency
Enterprise admins pick the EU region at workspace setup. All conversations, CRM records, and Captain AI context stay on European infrastructure.
Configure consent and retention
Set the lawful basis per channel, enable consent prompts on web chat, and define how long messages and contacts are kept before automatic deletion.
Handle DSARs in one place
When a customer requests their data, search the contact, then export or erase it across every channel and CRM object with a full audit trail.