Overview
Connect Google Dialogflow ES or CX as a brain behind your Voxys inbox so the bots you already trained keep working across WhatsApp, Instagram, Messenger, web chat, and the rest. Useful for teams that have invested in Dialogflow intents and don't want to rebuild, or that need Dialogflow's specific NLU alongside Captain AI's Arabic dialect handling. Intents, parameters, and fulfillment fire as usual; Voxys handles channel delivery, agent handoff, and CRM logging.
- Connect Dialogflow ES or CX agents with a service account key
- Route incoming messages through Dialogflow before reaching agents
- Pass detected intents and parameters into the contact record
- Trigger handoff to a live agent on low confidence
- Send rich responses like cards and quick replies
- Use Dialogflow on one inbox and Captain AI on another
- Log full session transcripts alongside the customer record
How it works
Connect your agent
Paste your Google Cloud service account JSON and pick the Dialogflow project and language. Voxys verifies access in seconds.
Attach to an inbox
Choose which inboxes Dialogflow answers on, set a confidence threshold, and define which intents escalate to a human.
Go live and refine
Messages start flowing through Dialogflow. Review transcripts in the inbox, retrain intents in Google Cloud, and updates apply instantly.