Overview
CSAT lets you send a short satisfaction survey the moment a conversation closes, then turns the responses into something you can actually act on. Built for support leads and CX managers who need to know which agents, channels, and topics are delighting customers — and which ones are quietly burning them. Scores stream into the same inbox and CRM your team already lives in, so a low rating becomes a follow-up task, not a forgotten data point.
- Auto-send 1-5 or thumbs surveys after conversation close
- Customize survey wording, timing, and trigger conditions per inbox
- Collect responses on WhatsApp, web chat, email, and SMS
- Break down scores by agent, team, channel, tag, and bot flow
- Trigger a follow-up task on the deal when a customer scores low
- Export raw responses or pipe them to your BI tool
- Compare CSAT trends week over week against volume and response time
How it works
Configure your survey
Pick a 1-5 star or thumbs-up format, write the question, and choose which inboxes and conversation outcomes trigger it.
Customer rates the chat
The survey sends automatically a few minutes after resolution on the channel the customer used, so response rates stay high.
Act on the scores
Dashboards show CSAT by agent, channel, and tag. Low scores auto-create a follow-up task on the linked contact in the CRM.