Overview
Universal search indexes every message, contact, deal, and note across all nine channels so your team stops scrolling and starts answering. Type a name, a phone number, an order ID, or a phrase someone said three months ago — results surface in real time, ranked by relevance and recency. Built for support leads, sales reps, and account managers who need to pull context fast without remembering which inbox a conversation lived in.
- Search across WhatsApp, email, SMS, Instagram, and 5 other channels at once
- Match message body, attachments, contact fields, deal names, and internal notes
- Filter by channel, agent, status, label, date range, or pipeline stage
- Search Arabic, English, and 50+ other languages with diacritic-tolerant matching
- Jump straight to the exact message inside a conversation, not just the thread
- Save frequent queries as views and pin them to your sidebar
- Keyboard shortcut (Cmd/Ctrl+K) opens search from anywhere in the app
How it works
Open the command bar
Hit Cmd+K or click the search icon in the header. The bar opens over whatever you were doing, no page reload.
Type what you remember
Names, numbers, order IDs, phrases — partial matches and typos are tolerated. Results stream in as you type, grouped by conversations, contacts, and deals.
Jump and act
Click a result to land on the exact message highlighted in context. Reply, assign, or push the deal forward without losing your place.