Overview
Conversation reports give you a clear read on volume across every channel — WhatsApp, email, SMS, voice, Instagram, Telegram, Messenger, TikTok, and web chat — broken down by inbox, team, agent, time window, and customer segment. They're built for ops leads and support managers who need to staff correctly, catch trends before they become backlogs, and prove the work the team is actually doing. Filter on anything in the CRM, slice by Captain AI versus human handled, and export the numbers your finance or BI team needs.
- Track conversation volume by channel, inbox, team, and agent
- Compare any two date ranges side by side with deltas
- Filter by tag, label, CRM segment, language, or country
- Split Captain AI handled vs human handled in one view
- Drill from a chart straight into the underlying conversations
- Schedule weekly or monthly reports to email or Slack
- Export raw data as CSV or push to your BI warehouse
How it works
Pick your slice
Choose the date range, channels, inboxes, and teams you want to look at. Layer on tags or CRM filters if you need a tighter cut.
Read the numbers
See volume over time, peak hours, busiest days, and channel mix. Hover any bar to drill into the actual conversations behind it.
Share or schedule
Export to CSV, share a live link with your team, or schedule a recurring email to land in the right inboxes every Monday.