Overview
Business hours tell Voxys when your team is available on each inbox, channel, and queue, so customers always get the right response at the right time. Outside hours, Captain AI keeps replying in the customer's language and dialect, captures the intent into your CRM, and queues the conversation for the next agent on shift. It's the difference between a missed message at 2 AM and a qualified lead waiting in your pipeline by morning.
- Set per-inbox schedules across all 9 channels with timezone control
- Define separate hours for weekdays, weekends, and public holidays
- Auto-route after-hours chats to Captain AI for instant replies
- Show live status badges so customers see when you're online
- Send custom away messages per channel, language, and team
- Set SLA timers that pause overnight and resume next business day
- Override hours for ramadan, eid, and regional holidays in one click
How it works
Define your schedule
Pick the inbox, set weekly hours, timezone, and holidays. Add separate schedules for sales, support, or specific channels.
Choose the off-hours handoff
Decide who answers when you're closed: Captain AI, a custom away message, a voicemail, or a routing rule to an on-call agent.
Track what happens overnight
Every after-hours conversation lands in your CRM with intent, sentiment, and a follow-up task waiting for the next shift.