Overview
Bulk actions let agents and team leads operate on dozens or hundreds of conversations at once instead of clicking through them one by one. Select threads from any inbox view, then assign, label, resolve, snooze, or move them through your CRM pipeline in a single action. It's built for high-volume support and sales teams who deal with backlogs, campaign replies, or end-of-shift cleanup across all nine channels.
- Select all visible conversations or filter then select across pages
- Reassign hundreds of chats to a team or specific agent
- Apply or remove multiple labels in one action
- Mark resolved, reopen, or snooze in batch
- Move linked deals across CRM pipeline stages together
- Trigger Captain AI to draft replies on selected threads
- Bulk export selected conversations to CSV for reporting
How it works
Filter your inbox
Narrow the view by channel, label, assignee, status, or date. Save the filter as a view if you'll reuse it.
Select conversations
Tick individual threads or use select-all across the filtered view. The action bar appears at the top with the count.
Apply the action
Pick assign, label, status, pipeline stage, or export. Voxys runs it in the background and logs every change to the audit trail.