Overview
Captain AI reads the full thread across WhatsApp, email, web chat, or any other channel in your inbox and produces a short, structured recap of what the customer wants, what's been promised, and what's still open. Useful when an agent picks up a handoff, when a manager scans a queue at end of shift, or when sales needs context before calling a lead. Summaries respect the original Arabic dialect or language, so a Gulf conversation stays Gulf, not flattened to MSA.
- One-click recap at the top of every conversation thread
- Pulls out customer intent, sentiment, and open questions
- Lists commitments your team made and pending follow-ups
- Works across all 9 channels and 50+ languages
- Preserves Gulf, Egyptian, Levantine, and Maghrebi dialects
- Auto-attaches summary to the CRM contact and deal record
- Regenerate after new replies to keep context fresh
How it works
Open any conversation
Click summarize at the top of the thread. Captain AI reads every message, attachment caption, and internal note in the conversation.
Get a structured recap
You see customer intent, sentiment, key facts, agent commitments, and open items in the language the conversation was held in.
Hand off or log to CRM
Copy to an internal note, assign to a teammate with full context, or save the summary directly to the linked contact and deal.