Overview
Captain AI reports give you a clear, auditable view of how your AI assistant is performing across every channel — what it resolved on its own, where it handed off to a human, and which intents it consistently struggles with. Built for ops leads and CX managers who need to justify AI spend with numbers, not vibes. Track deflection rate, containment, sentiment trends, and dialect-level accuracy in the same dashboard your team already uses for inbox and CRM analytics.
- Track deflection rate, containment, and handoff reasons per channel
- Break down AI accuracy by Arabic dialect and language
- Spot top intents Captain AI is missing or misclassifying
- Compare AI vs human response time, CSAT, and resolution rate
- Export raw conversation data to CSV or your data warehouse
- Set alerts when deflection drops or negative sentiment spikes
- Audit every AI reply with the source and confidence score
How it works
Captain AI logs every reply
Each AI response is captured with intent, confidence, language, dialect, and the source it pulled from. No extra setup.
Pick your view
Filter by channel, team, date range, or intent. Switch between executive summary, ops detail, and per-agent comparison views.
Act on the gaps
Push misclassified intents back into training, flag low-confidence replies for review, or route specific topics to humans by default.